Shipping & Returns

Shipping & Returns

During this time of uncertainty Ophelia wants to make online shopping as hassle-free as possible.   Beginning Saturday, March 21, 2020 we have revised our return policy for online orders to include offering a refund to your credit card.   Please see guidelines below detailing the process.   Thank you for being an Ophelia customer and please stay safe! xoxo
We always hope you are happy with purchases from Ophelia; however, if you are unsatisfied with an item that you have purchased, you may return the item by following below.
  • All return requests must be made via email prior to returning. Items received without prior agreement from Ophelia will not be accepted. (websales@opheliaswimwear.com)
  • Once your request is reviewed and approved, you will receive a return label via email.
  • Merchandise must be returned within 14 days of receipt of your purchase.
  • The product must be in original condition and not be worn, washed or otherwise used.
  • All swimwear products must come back with tags and sanitary liner intact.
  • For apparel and accessories including shoes, items must have their tags, not be worn, washed or otherwise used.
To initiate a return, email websales@opheliaswimwear.com to make arrangements. We do not accept returns that were not approved via email beforehand. All Sale items are final.
Ophelia
10343 E Co Hwy 30A #B120
Seacrest Beach, FL 32461
We are not responsible for items lost or damaged during transit.
Special Note: In the interest of hygiene, always wear underwear when trying on bottoms and avoid makeup coming into contact with pieces when trying them on.  We may refuse to accept return if it’s clear this hasn’t been done, and return the goods to you.