Return Policy

Some areas are experiencing intermittent delays with the postal service so check your local post office if you suspect there may be a delay. 
Thank you for being an Ophelia customer and please stay safe! xoxo
We always hope you are happy with purchases from Ophelia; however, if you are unsatisfied with an item that you have purchased, you may return the item  for store credit or exchange by following below.
  • All return requests for non-discounted items must be made via email prior to returning. Items received without prior agreement from Ophelia will not be accepted. (
  • Merchandise must be returned within 14 days of receipt of your purchase.
  • The product must be in original condition and not be worn, washed or otherwise used.
  • All swimwear products must come back with tags and sanitary liner intact.
  • For apparel and accessories including shoes, items must have their tags, not be worn, washed or otherwise used.
To initiate a return for store credit or exchange, email to make arrangements. We do not accept returns that were not approved via email beforehand.
All discounted items are final sale.


10343 East Hwy 30A, suite B120

Seacrest, FL  32461

We are not responsible for items lost or damaged during transit.
Special Note: In the interest of hygiene, always wear underwear when trying on bottoms and avoid makeup rubbing on pieces when trying them on.  We may refuse to accept return if it’s clear this hasn’t been done, and return the goods to you.